Shipping policy

Shipping Policy

At NIOI, we carefully package every order to ensure your fragrance arrives safely and in perfect condition.

Processing Time

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days (where available)

Delivery times may vary during peak seasons or due to courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking number.

Damaged Orders

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

Need Help?

Email: support@nioi.store